Campaign Monitor reviews: what 100+ users say

Excellent List Management, Easy-to-Use Templates

Campaign Monitor has excellent list management capacities and provides clear, easy-to-modify templates, which allow us to create visually attractive messaging and publications without hiring external designers. Pros: I appreciate Campaign Monitor's excellent list management capacities, which make organizing our mailing lists a breeze. We take advantage of the capacity to sort within lists, which are great for those opting in to just a portion of our publications. Campaign Monitor's analytics are also incredibly helpful for understanding what "works" in our email messaging, particularly the analytics around open rates, click rates, and which links are getting the most attention. The clear templates are particularly valuable to us as we don't have an in-house graphic designer. Having the capacity for easy-to-modify templates means that we can create visually attractive messaging and publications without needing to hire external designers. Cons: Campaign Monitor is constantly updating and looking at new ways to help us distribute and display our work. This is great in terms of creating options, but has at times made user experience cumbersome as we have to learn new steps regularly.

Committed to Excellence and Reliability

Campaign Monitor solves several key issues. First, we have a large and growing list. Their segmenting tools help us ensure people are getting what they need—and the malicious bots are kept at bay. All of which helps us preserve our reputation and better serve our subscribers. Second, Campaign Monitor has an amazing delivery rate, meaning we're able to deliver content to our subscribers when they want and need it. Lastly, Campaign Monitor's templates are flexible, allowing us to provide content in a fresh way each day. Pros: Campaign Monitor simply works without fuss or unnecessary complications. Just as important, every interaction with the team members and representatives have been indicated a corporate culture committed to providing world class service. They make it easy to get started, and have all the tools we have needed to effectively communicate with our subscribers. Their focus security and reputation means that our emails get through. We send an email every day to our subscribers, with Campaign Monitor reliably delivering those without delay. Cons: Nothing! Everything about Campaign Monitor works as claimed.

Versatile Product, Great Customer Support

Campaign Monitor solves the problem of effectively building, testing, deploy and reporting on email marketing campaigns. The product benefits my organization in each of the aforementioned areas of our business. Pros: Campaign Monitor by Marigold is an intuitive product with a robust web application that makes building, deploying and reporting upon email Campaigns easy to do. We found their thorough API documentation helpful in building custom data feeds that any marketer can appreciate. Beyond the product itself, Campaign Monitor's customer support team excellent. They not only respond to questions in an effective an timely manner, they also provide insightful reports and suggest appropriate new features. Cons: One pain point we had (that I believe is in the product pipeline) is the specific functionality around setting a future data for automated campaigns.

A hassle free way to email your database efficiently

We're able to efficiently email our guests with relevant offers and information. This proves invaluable with keeping our guests engaged and directly driving conversions to see a positive ROI. Pros: Campaign Monitor has a seamless integration with our booking system, Roller Digital. This makes it extremely easy to pass data efficiently directly to Campaign Monitor. This empowers us to create automations based on various data fields along with always ensuring data is up to date and accurate. Due to the simple interface and email builder, it's also really easy for all of our team to use which makes us more efficient. The support team is also great, if we ever do encounter any issues, they're quickly sorted. Cons: Being a franchise network, we sometimes share templates with our franchisees to save some legwork. Unfortunately you can't export templates directly which can make it more tricky to share. Other than this, it does everything and more than we need.

Great for agencies

Pros: We used Campaign Monitor for many years with multiple clients and it worked really well. Segmentation of clients was easy and setting new ones up was all self-initiated​, no need to contact support. List management​ was a breeze as well as segmentation. Campaign creation was also easy, we never used the drag and drop editor​ as we crated bespoke HTML emails ourselves. Cons: The reason why we chose to move away from CM was the segmentation was slightly limiting for us. We basically needed to segment based on relative dates, i.e from now until 3 months ago. This could only be achieved by entering exact dates, which you would need to change on a​ daily basis if using for automation purposes. If that doesn't bother you I would recommend using CM.

Campaign Monitor is the best email marketing platform... period!

My over experience has been awesome! Once you go with CM you can't go back to any other platform because it feels and looks like a joke compared to it. Pros: I like how professional the website layout and features are. I feel that other platforms are too simplified and have a cheap feeling to them. Campaign monitor cares about the look and feel, as well as the performance of their platform. The way contacts/subscribers/lists are managed is one of my favorite features. The whole platform is intuitive in nature. Cons: I have 0 complaints about this platform. I do however wish there were more pre-made layouts to choose from, even though the ones available are so awesome and easy to customize.

Easy to Use and Scales with You

We are focused on completely opt-in email marketing, with an email newsletter to provide another channel to promote blog content. The intended goal is to increase engagement with both current fans, as well as grow engagement with new audiences. The API set-up for an subscriber form had thorough documentation and the welcome journey series was easy to set up to get us started. Having a choice of mobile-responsive templates was also great to get us going. Pros: The account interface and editor are super easy to use. The options are intuitive, and allow for customizing templates with ease. I appreciate the variety of templates, as well as the mobile optimization of templates. Making modifications to the template is easy, including adapting to your brand style. The available automations, such as Welcome journey, are wonderful and easy to set up. I also love the fact that the fee structure scales with you based on list size, which is not always an option with other ESPs. This is a great option for small but growing businesses who want to do opt-in email marketing the right way, but are starting out with smaller marketing budgets. Cons: It would be nice to have access to edit the HTML directly in provided templates. You *can* do this if you upload a custom template, but even allowing for limited HTML access in the provided templates would be nice. However the WYSIWYG editor on provided templates does work well, and so far I am not seeing any HTML funkiness when making edits to styling, etc. While the fee structure does scale based on list size, it might be nice to have more feature options in the lower tiers.

Great tool for creating, managing email campaigns and managing send lists

My organization deals with many subscribers and they frequently enter and exit our system. Campaign Monitor allows this to happen seamlessly and with no daily management on our part. Pros: You can use Campaign Monitor however in-depth or surface-level you want to. If you just want to send a simple email and track who it goes to, you can do that. If you want to create detailed subscriber journeys with conditional content, you can do that too. Cons: The autosave feature sometimes takes a few more seconds than I would like, but that's not a huge issue in terms of usability. Also, it's gotten more difficult to accurately check open rates, but that's not on Campaign Monitor.

Campaign Monitor is an effective email communications platform.

Campaign Monitor enables me to easily and effectively email content to my customers and prospective customers. I found it quick and easy to use and to learn how to use it. Pros: Its ease of setting up lists of people to email followed by its ease of writing and then reviewing your email communications, followed by its ease of scheduling your campaign. With a subsequent effective reporting on your campaign outcomes in terms of reach and emails read. Plus, its quick and responsive support staff, if the extensive pre-existing help topics did not answer your queries. Cons: That as yet, while we can see in what browsers people opened your email, we can't yet see whether they read the email on a phone, PC or laptop, or tablet.

Campaign Monitor - Automate Your Success

We have used Campaign Monitor in many different ways, from sending out newsletters to launching multi-stage automated campaigns. Although we have faced challenges along the way, the support team at Campaign Monitor has always responded and resolved any issues that have arisen. With their help we have managed to keep our campaigns running smoothly and efficiently, allowing us to reach more people than ever before. Pros: Drag-and-drop design editor, A/B testing capabilities, powerful segmentation tools, and analytics. Additionally, users can benefit from advanced automation features such as triggered messages and personalized emails. With its intuitive interface and efficient support system, Campaign Monitor helps its users maximize results while saving time and money. Cons: Despite the company's reputation for providing an efficient and reliable service, I and some of my colleagues have argued that it is a bit pricey for what we actually needed. We can confidently say that every problem presented has been resolved thanks to Campaign Monitor's dedicated customer service team.

Rock solid email marketing solution

Campaign Monitor is the cornerstone of our email marketing and it has never let us down. Pros: Campaign Monitor is our go-to for email marketing. List management, unsubscribe settings, segmentation, and some basic automation. It doesn't try to be all things to all users - it does a few things very well and it is consistently good.Customer service is good too, the consultants will do their best to get to the bottom of most issues. Cons: The native email builder is lacklustre and several steps behind other solutions. When competing against Mailchimp or any one of a number of online HTML email builders, there is no comparison - Campaign Monitor's builder lacks a significant number of features that we consider a minimum these days (e.g. row/column management, saved/global rows, divider styles, etc).

Great site for designing custom or template marketing emails

We are able to reach many people sending out our digital campaigns. With the A and B versions available in each campaign, we can learn what to add to our next campaign to get better click through rates. Pros: Even though Campaign Monitor has email templates to use for designs I design custom emails outside the website and upload the html, which is easy enough to do and enables you to see a preview and edit it real time on the site. We also find the option to have a text only version of the email convenient. The site has its own inbox and spam testing on several clients so we know how our email will look in people's inboxes and this helps avoid email display problems as well as it ending up in a spam folder. The option to send out A and B versions of our email campaigns has been invaluable. We can see what works and what doesn't with each email campaign. Cons: I have nothing really negative to say about this software for what I use it for. When I first started using it, the location and functionality of things on the page was not intuitive but they have made huge improvements to the website that make it easier to navigate and set things up.

When You Outgrown Mailchimp Use Campaign Monitor

You will love Campaign Monitor is you're a developer/designer because you have a lot more advanced customizations and features to play with. If your business thrives from email traffic then I definitely recommend upgrading to the highest-paid tier account: Premier to gain the best results. Pros: It is easier (than Mailchimp) to build templates and it's advanced enough to create customizable templates. One can generally tell if an email was made in Mailchimp because the UI is so basic. One can't tell if they made it in Campaign Monitor because you can make a template look very unique, advance and sleek. I also like their advanced personalization features such as automating dynamic content into an email based on segmentation. Cons: It is more pricey than other services. I wouldn't recommend it for a beginner with a low budget. Campaign Monitor could be an overkill if you're just starting out. But Campaign Monitor is something you would want to eventually progress to.

Powerful email marketing software

Campaign monitor is powerful email marketing software and easy to develop against the API with the help of its wrappers such as .NET library. The price is competitive. Our company is very careful with money and we chose campaign monitor. Pros: We use .NET and there is a .NET libray you can make use of so that you can call campaign monitor API easily. You can create/update/delete subscribers with properties and you can put these properties in the email content if you'd like. There are so much more you can do with campaign monitor and it is powerful email marketing software. Cons: I cannot think of what I don't like about campaign monitor. I really appreciate that it has wrapper libraries.

Making the most out of Campaign Monitor Subscription

Overall, I am making the most out of my subscription. It is nice that it is reliable when sending multiple campaigns. I am sure that my promotion will not be put into spam and will be read by my subscribers. I hope that someday the one -time campaign plan will be less pricey. Pros: What I like the most about the software is that it can send campaigns to thousands of subscribers in just a few clicks and in just a few minutes. It also offers a wide variety of themes and templates that you can use for your promotions and campaigns. Cons: The software has a single time campaign plan but is very pricey. Not okay if your intent is to send just a one time campaign.

Easily Track and Analyze the Success of Your Email Campaigns

Pros: Campaign Monitor has been an amazing asset for my business. It allows me to easily track and analyze the success of my email campaigns, giving me valuable insights that help me improve my strategy. It really helps to know what works and what doesn't so I can make sure my campaigns are as successful as possible. The user interface is intuitive and simple to use, and their customer support team is always quick to respond to any questions I have. I highly recommend Campaign Monitor for anyone looking for a powerful yet easy-to-use email marketing tool! Cons: It's great for creating custom templates, but what I would love to see is more pre-generated options that would make it even easier to get started quickly. All in all, I'm really happy with Campaign Monitor and would definitely recommend it!

"Campaign Monitor is perfect for our company"

We've been able to increase our email marketing and communication channels thanks to the support of Campaign Monitor. With inbound leads, we were able to conduct many campaigns at the same time without having to worry about keeping track of everything in spreadsheets. Pros: Campaign Monitor provides a wide range of advice on email design. That it takes so little time to get here and send out a message is wonderful. It's always there for you. This is a great tool for writing and distributing email newsletters, and it's simple to use. It works perfectly with Salesforce and provides you with the finest possible outcomes. So when it comes to making a choice, I always go with Pardot over it. Email automation campaigns may be set up in a matter of minutes. Cons: This program has nothing to complain about. In my opinion, alternative Pre-design templates that can be readily altered and that pique the curiosity of people should be made available. It's a fantastic tool. If there are any mistakes that can be quickly remedied, we will do so.

A brilliantly easy to use email marketing tool that's particularly good for agencies.

I run an email marketing agency and use Campaign Monitor for client campaigns. It offers an easy way to create campaigns and allow clients access also. Including historic clients we don't work with anymore, we have around 40-50 sub accounts. The agency version of the product suits this well and the user interface has developed to be very nice to use. Pros: Deliverability generally seems very good User interface is excellent and one of the main reasons I use it for clients who haven't used email marketing much before. Compared with MailChimp, for example, it's much easier to use. Straightforward and easy to use email builder Good reporting Cons: I'd prefer a central contact list with tags, rather than multiple lists. I can have one person on 5 lists and that counts as 5 subscribers. While the email builder is very good, I'd prefer more customisation options. Updates they make are good, but are perhaps a little slow. I'd like better mobile compatibility. I get that might not be possible for the email builder (although aiming for that would be great) but for lists, reports etc there's no reason that shouldn't be mobile-compatible or have a mobile app.

Creating customer journeys has never been more approachable and straightforward

We use Campaign Monitor to drive revenue and engage with our customers on a personal level by automating the email marketing process. We design unique emails that are personalized based on the customer behavior so that we send special offers that are more targeted to a specific group of customers/individual customer. Pros: Customization of templates to showcase our brand Precise adjustments of every campaign aspect in the email builder Sending mass mailouts Cons: Split testing is limited to 2 variants Support is available on email and tickets only.

Great Email Automation Tool: Campaign Monitor

Overall, my experience with Campaign Monitor has been very positive. It is an intuitive and user-friendly platform that allows me to easily create and send emails. The analytics and customer support are also helpful. Pros: Campaign Monitor is an excellent email automation tool that is user-friendly and easy to use. It has an intuitive interface, great customer support, and comprehensive analytics. I appreciate that I can easily customize my emails and track their performance. Cons: The only downside of Campaign Monitor is the cost. It is quite expensive compared to other solutions. Additionally, some features are limited, such as the ability to personalize emails based on customer segments.

Useful marketing tool with powerful analytics

Pros: Campaign Monitor has many great features, including: - segmentation (allowing us to properly split our customers up and target them with appropriate emails) - Templates: easy to setup, customize and ensure they look professional - analytics: powerful and easy to understand which has evolved out marketing team to be able to properly target and understand our marketing strategy - Campaign Monitor has great integrations that allow us to use it throughout our platforms and connected to other software we are using Cons: - Not flexible for completely customizable email bodies. We are unable to allow our designers to completely design the emails themselves as it lacks some functionality.

Wouldn't go anywhere else

Wouldn't go anywhere else. Have been using Campaign Monitor for nearly 10 years now and would recommend to anyone looking for an intuitive, cost-effective email platform with great support.

Always a good experience...

In all my interactions with Campaign Monitor support, I've had my questions answered clearly and quickly. They also have a series of training videos and a large number of support articles, so there have been times when I found answers without contacting support.

Great support when needed

Campaign Monitor is a great email marketing platform. Our reach and open rate has improved immensely since using CM. It's easy to use and secure.

As a graphic designer I use Campaign Monitor

As a graphic designer I use and recommand Campaign Monitor for my clients. I am glad to design beautiful templates and they are glad to use them for easiliy publish their emails campaigns.

Non profit use

We use Campaign Monitor for email marketing campaigns. It's used across the whole organization and is the standard platform. Pros: Nice design tools Salesforce integration Analytics Cons: Strong overall Raisers edge integration

Great customer service and interface

Great customer service, easy to use and enjoyable to use interface, really helpful and prompt at responding and getting to the bottom of any issues, although the issue I had was my own error and nothing to do with the application! They were still really helpful and sorted my problem promptly, with easy to follow advice and support.

New to this ESP and so far, so good

I am new to this ESP and have lots of questions about the user interface. Every time I reach out to the support team, they are fast, friendly, professional and very helpful. They understand our needs and make us feel like our business matters to them.

Great support has been received, even when application may have a limitation

I do have some challenges wtih the application itself; certain aspects I have suggested as future updates as possible. However, the amount and depth of support I've received have been quite remarkable. I feel the team there is quite knowledgeable and answers are timely and definitely go beyond a textbook answer - that "extra mile" is appreciated and it's a friendly interaction that truly represents the willingness to support customers as much as possible.

Wonderful and prompt customer service

Wonderful and prompt customer service, some of the best we've experienced as a company. Some British companies like BT should take a leaf out of your book... Really highly recommended. Thanks a million Campaign Monitor.

Great experience!

As an e-commerce fashion site, we send daily marketing emails - Campaign Monitor assists as an easy-to-use platform for us to create this content and connect with our subscribers. The analytics feature is very helpful to evaluate the performance. Pros: The platform is super user-friendly - we use it daily and our team is happy with it. The customer support is great, everyone you encounter is helpful, reliable and responsive. There are incredible features that are integrated in the platform - some of the features are paid which we haven't unlocked, but there is an opportunity to explore the possibilities and improve your performance and email campaigns. Cons: There are some minor bugs, such as the Lists & Subscribers only being able to be accessed from specific browsers, which is a bit inconvenient. There was also an issue where one of our campaigns was not delivered to anyone on our list for 4 hours, only working after we logged support. We escalated the issue and got quick feedback which was appreciated; however, the feedback did not answer our concerns, suggesting the issue was due to queuing or mail servers and that the delay was normal in the email world even though we had never encountered this. This was an isolated incident but still caused stress and uncertainty.

Clean and stable but not the first choice for online stores

Reaching out to customers and potential clients. Pros: The user interface is clean and easy to navigate. The price is okay overall, although support used to be easier to reach than it is now. Cons: In some regards it is not really flexible, while overall the system is very robust and stable. For example if you use an e-mail subscription form and want the subscriber to receive a specific e-mail response upon subscribing, the second time, the same subscriber subscribes there is no way to send the same e-mail again to that person. In general it is also not really focussed on online store customers. Other platforms significantly more advanced in terms of feature set and integrations.

Easy to Use, but High Cost per Send and Slow Support

It allows us to segment our audiences and integrate with our website sign-up forms, so we can get the right message across to the right people. Pros: I think it's easy to use, we adapted this from our client so it's a lot easier for them to use. I think there could be more layout design elements to make the mailers seem more elevated. Cons: The cost per send is quite high, we would like to see more package solutions available. I've also found the support team to be slow when needed.

Easy to use with most of the basic elements you'd expect to have are met

Campaign Monitor allows the business to easily generate enquiries with existing customer data through branded email templates. We are able to customise these fully which helps develop and maintain brand standards. It is also producing essential transactional/automated emails to inform customers at each step of the journey, correctly being triggered through our in-house CRM. Pros: Campaign Monitor's user interface is very good. It is one of the most simple email marketing tools I have personally used, with clear areas for one-off campaigns, automation and report viewing. Setting up automated email campaigns is very simple and painless, again, something that is a very strong selling point for the platform. Cons: There is a lack of dedicated customer support when you're in the account itself. In emergencies that I have experienced before, I could only go through online articles or a digital assistance tool. This was not enough, as the account needed human intervention. As I do not regularly speak to our account manager, I did not know there was a dedicated support number. This isn't obvious enough.

Fantastic template editor and strong results

It is allowing us to stay in contact with our customers at key stages in their buying journey. Pros: Campaign Monitor has an easy to use interface that makes building emails quick and easy. Our emails look great and we find that we have a reasonable level of flexibility when creating our templates. The system has a range of tools to assist with delivery rates and the solution caters for transaction, journey-base and campaign based emails, although we are predominantly using the solution for campaign emails and transactional. Cons: The reporting isn't as good as it could be in relation to transactional emails, however this is in part due to the way in which we are using the system (we essentially manage the journeys via our tech team and use the transactional feature more as a journey based solution). We've also noticed a decline in our open rates gradually over time for our campaign emails, however the rates are still stronger than industry average and the quality of our database will no doubt be also playing a part.

Best Email Marketing tool available

I enjoy using Campaign Monitor and will continue to use it for years to come. They are constantly adding new features and updating how things function as new technologies arise. Pros: I have been using Campaign Monitor for almost 10 years now and I love the consistent updates available and that the software is always on the edge of what is trending in email marketing. I also love that it is super user-friendly and anyone can learn how to use it with very little training. My favorite feature is the fact that it takes the guesswork out of wondering whether your email will preview on a phone or tablet. The built-in mobile device/tablet view is fantastic and I use that every time I send an email out to make sure it looks good on desktop and mobile. I also like the reporting feature that lets you see who opened your email and who didn't and other useful stats. Cons: As a designer, I wish I could customize the emails a little more and that CM provided more formatting options when creating the email, but I understand it has to meet the need of the masses more than my niche market.

A mid-level email platform that's easy to use

There are a few tailored features with Campaign Monitor which work well, but there is still room for improvement. I wouldn't use this with large teams (ie. 5-10 people) but for smaller teams this is great and the lists and reports work well. Pros: Creating emails has come a long way on Campaign Monitor, particularly in the past few years making it a stronger competitor. You can be more precise with your designs, coding your own emails, managing lists and getting much more in depth reporting. They also provide a ton of help guides and blogs with scenarios and useful 'how-to's'. Cons: You can't edit spacing, line heights etc as easily as you can on other platforms. If you work on a lot of campaigns and have multiple people accessing the platform at the same time, it can be more difficult to manage your campaigns and you can't tell if someone else is in a template, so that can cause problems.

Awesome Templates. Easy and intuitive Automation Workflows

We use Campaign Monitor to reach out to dentists on the top of the funnel and nurture them with education content until they are ready to send us a case to our lab. Then we move to sending more actionable emails with CTA geared towards making a decision to send a case. Campaign Monitor has been managed mostly by marketing but it has stakeholders in the education and branding departments. Pros: Email templates are very easy to use and have a professional style. Reporting is very dynamic and easy to pull the data you need. Cons: The key field for matching accounts is email which is difficult for companies with multiple business units. One customer may use email across multiple business accounts. It should have a way to better match accounts for a unique record. The premier version at $149 is a bit expensive for what it offers. It should have some price layer between $29 and $149, perhaps with the engagement features for segments.

Best when paired with other platforms

Campaign Monitor is used as one of our supplemental email platforms to IBM WCA. We use it occasionally for special offers and promotions on behalf of our clients. Pros: Quick and Easy Sends - This platform is great for straightforward sends -- we can set up and send our emails within 5 minutes. Live Map Reporting - Campaign Monitor gives real-time reporting of where in the world users are opening and interacting with your emails. Easy to import Design aspects - Campaign Monitor gives the option to import templates in an easy-to-use way. Cons: No WYSIWYG editor -- while there are options to edit the templates, they are extremely limited. Limited Source Code / Live Template Change View -- CM doesn't seem to support live changes to the source code like most other platforms do. For example, if I wanted to update the line-height in the source code of an email, I'd have to save the code in CM, then go preview, then make changes again if needed. Most other platforms have the ability to give live code update previews as they're being made.

200,000 email list, emailed on average twice per day... Are we getting screwed by Campaign Monitor?

Hi guys... We run a news website with 200,000 email subscribers, most of whom we email twice a day. I haven't checked the exact numbers, but based on this, we're probably sending out close to 12 million emails a month. At present we're with Campaign Monitor, who charges based on total number of subs, not on total volume of email sent. We're paying ~$2000 AUD / month (about 1300 USD because the exchange rate is currently f*cked, but historically this would be closer to 1800 USD). We anticipate our db will grow to 300k over the next 12 months, which would increase costs by 10-20%. I guess what I'm trying to establish is, for this size db and volume of emails, are we being screwed, or are we on a relatively good deal? We received a quote from ActiveCampaign (with unlimited emails) for about half the price if we pay yearly, but I'm worried about our deliverability / open rates being impacted from switching ESPs, as well as having to rebuild some API integrations we built. How well regarded is AC vs. CM? Would you switch in our shoes? Is Mailchimp or Send in Blue worth investigating, or would they be way more expensive since they seem to charge partly based on volume of emails sent? Thanks in advance!

Great for Mass Email Tracking, But the Price Adds Up

It helps me reach a wide variety of my clients and prospects as well as monitor the successes in them Pros: Easily helps send mass marketing emails and helps track the activity on the emails Cons: Even though its very useful price can be a little high. Premier for $149 a month adds up

Yeah, generally CM has been pretty solid and deliverability is good. Switching to AC would save us potentially 10-15k AUD per year though. The downsides as far as I can tell are: - We'd have to rebuild a bunch of API integrations and journeys - We'd have to rebuild some templates - We would have to warm up a totally new IP (the CM one has been sending for ~18 months) - If deliverability with AC wasn't as good, lost revenues could easily negate (and then some) any savings we made from the switch Maybe it's one of those things where we'll have to cop the extra $1000+ per month for that peace of mind of continuing on with something that we know works pretty reliably.

A simple marketing tool for simple needs

We had multiple contact lists for different communications needs, so the list management and the drag-and-drop templating were useful. Pros: Campaign Monitor is your tool to manage a few lists and send simple emails with the drag-and-drop template editor. It can be an excellent first tool to start marketing campaigns. Cons: I've been using Campaign Monitor for more than twelve years, and it did not evolve that much compared to other comparable tools for SMBs. It's basic, and you need time to learn how to utilize the functions other than sending a simple mail. If your data become more complex year over year, you might struggle to continue to use this product. For example, segmentation can be limited while your needs are growing.

Effective Email Marketing Solution - A Review of Campaign Monitor

Overall, I found that Campaign Monitor is a user-friendly email marketing platform that offers effective automation features, such as personalized journeys and triggered emails. However, I did find that the pricing was higher compared to other options, and I wished there were more customization options for the email templates. Pros: I love using Campaign Monitor's drag-and-drop email builder! It's so easy to use, and I can create visually appealing emails without any coding skills. Plus, the advanced automation features are a game-changer. I can send targeted messages to my subscribers based on their behavior, improving engagement and conversion rates. It's like having a personal assistant for my email campaigns! Cons: I find that Campaign Monitor's pricing can be a bit high compared to other email marketing solutions. Additionally, I wish the platform had more customization options for email templates.

Easy to use both with the email builder software and also uploading custom coded

So perfect for managing multiple clients, multiple campaigns, and multiple brands all in one place. Easy to upload email campaigns and set to different audience lists as well as different credit cards for payment purposes. Pros: I love that this software lets you either upload your own custom coded emails OR you can use their email builder. We manage a lot of different clients and for some, we have our own, custom programmed email campaigns, and for others, we use the builder. The builder is a lot more customizable than one might think. sometimes you have to get creative with how to make it look a certain way, but it can be clean, minimal, and on-brand in minutes. I also love that when you upload your own coded emails, it checks to make sure all of the files add up and will tell you if there is an error. Cons: Sometimes I wish the custom builder software was even MORE customizable, but I understand that in order for it to be that easy to use, you can't make it too much more complicated with customizing.

Campaign Monitor Gets the Job Done - But Not For Large Companies with Robust Needs.

If you're looking for an email-only program - i.e. only to create and send emails, and look at email stats - this is fine. But if you're in the market for a true email marketing platform that you use in conjunction with the rest of your marketing tools AND want to view how emails play a part in the customers' journey, then this isn't the platform for you. I'd recommend looking into Hubspot (or something similar), which acts as both a CRM, website, and email tool. Pros: The ease of use is by far the best thing about Campaign Monitor. No background in coding or HTML? No problem! This platform lets you create visually-appealing emails with only a few clicks of a button. Looking at the email stats was very simple too. Overall it's a good, simple platform to meet your small business needs. Cons: The fact that Campaign Monitor lives outside our system. We had been looking for a simple email marketing tool - which this was. But when we were ready to make the jump into a more robust platform (one that seamlessly integrated with our CRM), it wasn't possible. Plus, not being able to marry together the email insights into our customer actions/deals/leads was a big hindrance.

Campaign Monitor Review

My overall experience with Campaign Monitor has been positive. It is a great platform for creating and managing email campaigns. It is easy to use and user-friendly. It also has a lot of features that make it easy to customize and tailor your campaigns. The customer service is also great, with a helpful and knowledgeable team available to answer any questions I have had. and easy to use. The visual editor is simple and powerful, allowing users to quickly create and customize emails. The automation features make it easy to set up complex campaigns and the analytics tools provide useful insights into the performance of campaigns. The customer service team is also very helpful and responsive. Pros: I really like the simplicity of Campaign Monitor. It is easy to use and understand. The drag-and-drop editor makes it really easy to create beautiful, responsive emails. I also appreciate the ability to segment and personalize emails to target different user groups. The reporting interface is also very helpful for tracking email performance. The customer service has been excellent. Whenever I have had any questions, the team has been quick to respond and very helpful. Cons: Their templates were limited and customization of those templates was limited too. The design elements were not user-friendly and navigating the user interface was a hassle. Additionally, their support options were lacking and customer service was not always very helpful or knowledgeable. Furthermore, Campaign Monitor lacked in reporting and analytics capacities, making it difficult to measure the performance of campaigns and to make informed decisions based on the data.

Campaign Monitor

They have a wide range of features and the user interface is very intuitive and easy to use. The reporting features are also very useful and the customer service team is always available to offer assistance. I have also found their prices to be competitive and their customer service to be excellent. Pros: I'm really impressed with the features and functionality of Campaign Monitor. It's incredibly easy to use and offers a lot of flexibility. The drag-and-drop editor makes it simple to create great-looking emails and its ability to personalize each one with customer data allows me to send targeted messages. Cons: One of my least favorite aspects of Campaign Monitor is that it does not offer an integrated analytics platform. This means that users have to use third-party tools such as Google Analytics to track the performance of campaigns.

Campaign Monitor is Clever!

Campaign Monitor is primarily used by me (Executive Director) and the Office Manager of our non-profit organization. It addresses our need to interface with and market to our volunteers, program participants, donors, and board members easily and effectively through newsletter marketing. Campaign Monitor makes it easy for us to keep folks up to date with our organization! Pros: Campaign Monitor is great with its templates for emails and newsletters. They're well-designed and mobile optimized. Changing the templates or making your own is very intuitive and easy to do, even if you have no web design experience. The bank of emails and ways to segment them before sending is super helpful for us. Cons: I'd like to have a function that tests email addresses and lets you know which ones are no longer working and, if possible, replaces the email you have on file with the one that the subscriber prefers. It would be nice to have more free access to template designers, but they have so many to choose from it's a negligible need. The site kicks you off for inactivity rather quickly, which is a little annoying, but I do keep the window open for a long time as I design newsletters.

Easy To Use. Great Functionality.

We recommend Campaign Monitor to our clients. In most instances, we simply set up the account and design their first template, while in some cases we manage their campaigns on an ongoing basis. <br><br>In any case, we need to be able to recommend a premium product and have access to a range of analytics that will help our clients make better decisions. Campaign Monitor delivers this in spades. Pros: It's super-simple to use. From setting up a template from the gallery, creating a campaign or even setting up automation. Its automation is basic but it's powerful. The pricing scales well allowing our clients to grow. Cons: The entry-level plan is not as competitive It's not as widely integrated as Mailchimp

Pretty Good, But Missing a Few Key Features

Campaign Monitor is used solely by the marketing department to help support other departments within the organization. It helps us promote other department’s events, products, and services. We also use it for our content marketing newsletter that we send out twice a week. Pros: Campaign Monitor’s support is great. They have a great help page built out to help answer all your questions, and if you do have a question or issue that needs extra support, their support team responds within a couple hours to help resolve the issue. The email builder is very clean and easy to use. It makes A/B testing, personalization, and dynamic content easy to implement. I appreciate the insights reporting that Campaign Monitor provides. We use that regularly for our quarterly reporting to track list growth, as well as campaign performance from a high level. The automation is very straight forward and has truly transformed our marketing. The learning curve is pretty low, so my entire team knows how to use it to create and edit automated email journeys. Cons: Campaign Monitor doesn’t have any native social sharing features. You have to go to a third party site in order to get the links for social sharing buttons as a work around. You also can’t edit the social cards in Campaign Monitor, so your emails can appear unformatted in the preview image when sharing on social. There is no way to tell when other team members are working in an email Campaign in the email builder. This has been an issue for us on multiple occasions where two people are working in an email and someone’s work gets accidentally overrided. There is also no manual save feature, instead it auto saves. We’ve had issues with emails not getting saved correctly due to this. Currently there is no way to organize your email campaigns. It would be helpful to have a folder feature so we could sort the different types of campaigns rather than searching through all archived campaigns. I haven’t been impressed with our Customer Successs Managers. None of them have been helpful, and they tend to be pretty hands off. They only talk to us when I reach out to them and remind them that our account exists and we want support.

A great service to get you started, but you'll want to try something else as your list grows.

We use Campaign Monitor as a email marketing and automation solution in our office for our own marketing projects. We have also implemented it for many of our clients. It provides a good interface for email design, list management, and automation tools to incorporate with our marketing campaigns and for use in our funnels. Pros: Easy interface for email building. It's super intuitive even if you're not accustomed to building with code. The campaign reporting is designed very well, and easy to understand. Getting started is simple and automations are easy to get rolling. Cons: The automation features are a bit basic and some power users might find they need a more robust option. Using HTML is harder than it should be. Their Contact Management is cumbersome and list-based, which can create a contact in multiple lists (each counting toward your total).

Campaign Monitor: Good, Basic Email Tool

We use CM in the Marketing department - only one user at the moment. We use it for email marketing but also some list management and lead generation/list collection. As an email marketing tool, we can track email activity (opens, clicks) and also contact viability (bounces, etc) to ensure we have a clean and updated list. Pros: The design interface is easy to use: drag & drop and very intuitive. The campaign metrics are displayed in an easy to digest manner. The automation flows are easy to create - a bit basic but not complicated. Cons: Contact management needs some serious work - it is list based so every contact (unique or NOT) is counted towards your allotment. To me this delineates this product from being a CRM - they really should have contact records and different list memberships. This also skews the way people are billed probably so you have to keep an eye out on this. Lists and segmentation need a lot of back work and setting up to use. You have to assign characteristics to contacts when they are uploaded so if you have to plan ahead strategically on how your future lists will look. Although their email designer is very easy to use, sometimes I wish there was a bit more flexibility in customization.

Selling e-Mail Marketing

Support has been great when needed. Our emails are going out without being blocked and we are getting great information back on tracking for each email campaign we setup. Pros: Not only is this platform very easy to use to create and build email newsletters and support emails it gives you the ability to white label and brand the software to sell as a service to your current clients. Adding revenue to support your sales and marketing clients through email marketing. Cons: The template designer which is very easy to use and has quality templates is lacking in the customization aspect the designs are. How ever you can code and upload your own email designs.

A very reliable tool for simple marketing campaigns

Campaign Monitor allows me to easily design, modify and send out marketing emails to a variety easily identifiable contact lists. Contacts are able to be easily uploaded to the platform via CSV. Pros: I really enjoy the user friendly ui of this platform. I also am a big fan of the email templates available. Campaign Monitor makes designing eye-catching promotional emails very simple. Cons: One feature that I find is missing from Campaign Monitor that exists on similar tools is the ability to resend an email to those who have not opened the previous send. I would like to see this feature added in future renditions.

Campaign Monitor Automated Journey question

I'm looking to create a journey in Campaign Monitor where if someone signs up, they will automatically receive the most recent email we've sent out. The most recent email (weekly) will always change, so is there a variable or some other methods of sending the most recent email to a new subscriber? Automation seems to allow you to pick a specific email, but not the "most recent" email. TIA--

Good tool for marketing campaigns automation

It is simplifying the campaign creation and management Pros: I like the several features available to improve the performances of marketing department such as campaign management, leads tracking, and newsletter generation Cons: It is a bit complex to understand, it could be more user friendly and customizable

A Game-Changer for Email Marketing, But Salesforce Integration Fell Short

On the whole, this was an excellent step for us into automation and a better user experience for our staff and for our constituents. Our email game was majorly upped by working with Campaign Monitor. We just grew beyond it. Pros: The UI was fantastic and the ease of use for a basic user. It made deploying campaign emails and some automations so much easier than when we were with Blackbaud. Cons: The Salesforce integration was painful. Having an integration be based off a report is dangerous. This caused us a lot of issues over the years and is the reason why we eventually moved away. I'm not positive if their integration has changed.

Campaign Monitor vs. Alternatives

Campaign Monitor did the job for our medium-size business. We were looking for the cheapest email marketing application with templates that we could adjust. Campaign monitor offers a bare-bones experience. It gets the job done, but it's templates aren't as flexible as alternatives like MailChimp. It's now more expensive then alternatives such as ActiveCampaign and offers less features such as Sales CRM and Site Messages. Pros: - The software presented as a cheaper alternative to Mailchimp for our medium-size business. - The software offered most of the email functionality we required. Cons: - Pricing staggers up quickly. - Offers less features then alternatives like ActiveCampaign. - Customer Support is not quite as accessible and helpful then ActiveCampaign or MailChimp. - MailChimp is more user-friendly, especially for beginners.

Needs an HTML export!

On the whole, the platform is efficient, easy to use and excellent for creating best-in-class designed email templates. The list function is simple and easy to use and it has all the automation functionality you'd expect from a CRM platform. However, it is sorely lacking an HTML Export function! Rivals like Mailchimp have an HTML function, but no such function exists in Campaign Monitor, which is a huge shame considering that CM is one of the best email platforms from a visual design perspective.

Lagging behind the times

Not my first choice for the Newsletter focused ESPs, but it's ok. Pros: It has some nice built in engagement segments (wish they were customizeable), and a decent set of basic integration capabilities. For the price, it does ok. Cons: The custom HTML email editing is a pain, you can't actually edit the HTML in the platform, so you've got to constantly upload, test, and re-upload changes. The built in forms are extremely basic, and it's workflows could use a bit of modernization.

Decent email marketing tool, could use lots of improvement!

Overall, it’s a decent email marketing software for sending and tracking all your email campaigns. Pros: Simple to use, attractive templates with automation feature. Drag & drop feature makes it easy to add/attach images, videos, links, and other additional elements. Cons: Customer service is not what I expected. All communications happen over email only. Expect more from their technical support team. UI can also be improved.

Watch for ongoing billing

Very negative. Pros: The software is simple to use and there are plenty of templates to choose from. Cons: My client canceled several times and billing never stopped. They were billed for 8 months without using and couldn't get a refund.

Solid email design and reporting, but a bit complicated

Campaign Monitor solves the need for managing email campaigns and tracking engagement in a single platform. It helps with organizing communications and measuring results, but the efficiency gains are somewhat limited by a less intuitive user experience. Pros: Campaign Monitor has solid core features, especially for email design and reporting. The platform is reliable, and once you get familiar with it, it can handle most campaign needs effectively. Cons: The platform can feel unintuitive at times, with a learning curve that makes simple tasks more time-consuming than expected. While it’s capable overall, the user experience could be more streamlined.

Terrible Company - Beware!

Campaign Monitor did nothing to help me and it was the worst customer experience I've ever had at an email service provider platform. I will never use Campaign Monitor again. Pros: I liked the designs of the emails and the ease of use of the platform. Cons: I sent my first email Newsletter out through Campaign Monitor and after I sent the email, 4 hours in they decided I wasn't compliant with their small print. I own a company that offers lead generation services to clients and in their fine print, it says this is not allowed. So make sure you read the 10 pages of the fine print before you sign on with them if you do. They took the email I sent out and broke all the links on it - so whenever someone clicked a link it went to a spam warning. This is NOT OKAY. They have the ability to redirect or break your email links! All I got was an email saying "Our apologies for the inconvenience, as this is something we should have caught upon the initial account review. This does mean, I'm afraid, that we'll be closing your account." And no response from there. I would stay away from this company. They are spam. They hijack customer emails without warning.

Been a regular user of this tool for…

Been a regular user of this tool for over 12 years now, and have to say that recently their customer service, never as brilliant as claimed in the reviews on this site, has evaporated completely and it feels like that has happened since their latest takeover. New owners reducing service level? There is no way to talk to them unless you are a "premium" user at over £139 per month, no response to e-mails, tweets and no support phone number available at all. Why am I trying to talk to them? because their mobile app has disappeared and it was useful. Very useful. My question is only where has it gone, and if it has been withdrawn, when will there be a replacement? I think it might be time to change service provider.

Fine for beginners, experts should look elsewhere

Often I would find (alarmingly) that people that had unsubscribed were not removed from our lists, and it wasn't properly filtered through when uploading new data – that was what led to my company leaving the software. Pros: Campaign Monitor is best suited for beginners in email marketing. It has a basic drop and build interface that's very easy to use. Cons: While it's easy to use, that's because it lacks a lot of functionality for advanced email marketers. The software for segmentation and automation is very clunky.

Difficult to use for such a recognised name.

We used it purely as a marketing tool, sending out job adverts and mass mailers to subscribers or relevant people. It was also used to send out a job alert to people who signed up to our list on the website. Pros: Campaign monitor is a household name and as its base function it performed as expected. We were comfortably able to send mailers out and then look at reports created, it does the basic features you would expect from a service such as it is. Cons: The UI was slow and unintuitive. It lacks more advanced features or where it has them, they are hidden or difficult to use. It feels like because they were once best in the business, CM have sat on their laurels and now unfortunately are far behind in terms of features and capabilities compared to the rest of the market.

campaignmonitor doesn't have support for paying customers either. We setup a test account. We paid. We have not used the account for anything more that sending 1 email to ourselves. The next day, we were unable to log into the account. Two days later, we concluded campaign monitor is indeed a scam. I do not find any "big businesses using campaign monitor" If there is one big business using campaign monitor successfully, I will edit my post / rescind. Until then, everyone should be extremely careful and do not share an active credit card. Set up a credit card that has limits, a burnable card like you buy in a retail store near the cash out and load limited funds to mitigate further lost revenue after you pay campaign monitor and if, like us, they take your money and give no services.

Horrible support experience! Impossible to do business with!

Horrible experience with support! Pros: IMPOSSIBLE TO DO BUSINESS WITH. SUPPORT IGNORES OUR EMAILS FOR DAYS! Cons: I am being ignored by CM support team for days! We were preparing to send our first campaign with Campaign Monitor, and our account just got locked without any explanation. I am trying to reach the support team from every email address I can find, but there's no reply. I WILL NOT be recommending Campaign Monitor to anyone. It is impossible to do business with this partner if you are simply being ignored!

Mailchimp ugly cousin

Pros: As a designer, I confess there is very little I liked about using this software. Perhaps, I liked the ease of establishing different coloured backgrounds to adjacent sections of a newsletter campaign template. Cons: Having used this app as a designer to create templates for different clients, I think that it really does not compare to Mailchimp. It's style editor is quite clunky to use and the visual results one can obtain feel fairly limited

Campaign Monitor...Just Ok

Pros: CM is a great budget platform to use for outbound email. Overall CM is a good company and easy to work with. They have great support but fall short in only a few areas. Would be a good starting out platform to use. Cons: Email template editor is awful. Not as bad as say MS Dynamics CRM... But its more difficult than MailChimp. This is mainly my biggest pain point with CM.

Is Campaign Monitor a real company?

I created an account. When I log in, it says to click the verification link in the email they sent me. The email had a verification code, not a verification link. I have tried every possible avenue of customer support, and it is IMPOSSIBLE to get in contact with anyone at the company. How does anyone actually sign up? Do they want customers? Are they even a real company?

2FA Active, Still Required to Select Images

The sign in process is one of the most annoying I have ever experienced. Have 2FA on and get a code sent but that doesn't stop being asked to choose bikes, cars or some other crap. Often taking 4+ goes before being given access to account. It is a pity because the service itself once in is great but this really needs to be sorted out.

Yup. They have fallen off a bit lately (I prefer ActiveCampaign) but definitely a real company

Account deleted without notification

Was a Campaign Monitor customer for many years, and still had a couple of clients with sub-accounts that would send campaigns from time to time, and were billed directly by CM. Recently a client contacted to ask why they couldn’t log into their CM account. I checked and I couldn’t log into my parent account either. I contacted CM support, who informed me that my account had been deleted for inactivity. Apparently they delete accounts if you don’t log in for 12 months. No notification, they just delete the account. My client lost their mailing list. Campaign Monitor used to be one of the best companies in the email marketing space, but I guess things went downhill once they were acquired.

Account closure for inactivity

The same thing happened to me as to Jonathan. I was a happy customer for years, but I haven't sent a campaign for a while. I had issues logging in to my account, so I wrote to support. This was the response I received: In an effort to ensure all our customer data is compliant and to strengthen our application's performance, privacy, and security, Campaign Monitor accounts are set to a pending closure status after a prolonged period of inactivity. During this time, users who log in are given the option to keep their account active. If they do not log in during this period, their account will be permanently closed for inactivity. This is why your account has been closed. Account closures notifications are shown via in-app of the campaign monitor account. There are no external notifications sent out.

Do not trust Campaign Monitor.

Do not trust Campaign Monitor. After more than 10 years as a user, I discovered my account and all associated data had been permanently deleted due to “inactivity” — with no direct email warning. When I contacted support seeking clarification and assistance, I received no meaningful response. A deeply disappointing experience from a company handling business-critical data. It’s particularly disappointing because Campaign Monitor was once regarded as one of Australia’s great startup success stories. Unfortunately, my experience suggests things may have changed significantly since the company was acquired by CM Group (a US based firm).

DO NOT TRUST THIS BUSINESS

This company once upon a time use to be good - now it's atrocious. You cannot trust them with anything. I have just tried to log back in to my account to begin a heavy 3 month marketing campaign on a new product. My account no longer exists. The company's response..."Campaign Monitor accounts are set to a pending closure status after a period of inactivity. We cannot share the criteria that determines an account inactive or the time frame used within the closure process, nor will we notify users of the account in any way beyond the in-app notification mentioned above. They have now deleted ALL my past email campaigns and my customer data (including GDPR opt out requests) gained over the last 9 years. DO NOT TRUST THIS BUINESS AS A MARKETING PARTNER.

Entry level tool

System based communications (reset password) live in CM Pros: Template builder is easy to navigate - easy for beginner use Cons: Not a very robust solution for lifecycle marketing comms

Incredible poor customer support!

Incredible poor experience. We have been with them a long time but recently had a tough few months and got behind with payments. We made clear we'd pay asap and have now offered to settle the outstanding invocies but in the mean time they have demanded extra fees, interest and payment in advance for an invoice we do no yet even owe. The funds they now claim are due are nearly three times the outstanding amount and will drive us into bankruptcy. We have offered to pay the late amount immediately, but they are totally inflexible and appear to want to administer a punishment beating not support and understand a long term client. Worse we are just being passed around - our account manager says speak to billing, they say speak to a debt colleaction agency and they refer us back to the client. We cannot get answer to questions and so cannot pay them the funds we now have sitting waiting! Watch out! They will kick you when you are down and there is no one who will take ownership of the client relationship that you can talk to.

A good first tool before scaling up

Pros: Good HTML email import, high open rates and delivery rates Cons: Limited additional features and charges multiple times for people that exist in several lists

I had a very disappointing experience…

I had a very disappointing experience with Campaign Monitor. There were no clear instructions on how to cancel a subscription. I sent an email to cancel my subscription and received no response. Meanwhile, they continued to withdraw money from my bank account for several months without my noticing. When I contacted them, I was informed that their emails are not monitored, a fact that was never communicated to me. I did not receive any auto-reply to indicate that my cancellation notice had not been received, so I mistakenly believed that the cancellation had been processed. Dealing with Mike, the shift leader, was particularly frustrating as he showed no empathy towards my situation. Although I requested to escalate the issue to a manager, I was told it had been escalated but still received a response from the same person, not the manager. Overall, my experience with Campaign Monitor was far from satisfactory.

I used to the them for email marketing, they’re real but not a great deal

BEWARE

BEWARE. 2FA was not recognised for an existing account and therefore you have no access to your account - which in turn means that you can not access any support. It is a serious flaw in the business model and means that you can not speak to a human. Be aware that if you turn on 2FA and the authenticator app fails - you are then locked out and you loose access to your database.

Worst Customer support ever.

These guys are happy to continue collecting your monthly subscription from you, They have the worst customer service ever. However if you try to log in and have forgotten your password - you wont get your email password reset. Once again - you are referred to log in to reach customer support. And round and round you go. Pros: They have the worst customer service ever. Good luck trying to get them to contact you. Cons: These guys are happy to continue collecting your monthly subscription from you, However if you try to log in and have forgotten your password - you wont get your email password reset. Once again - you are referred to log in to reach customer support. And round and round you go.

They closed my account without notice…

They closed my account without notice so I lost all previous campaigns and my entire database of contacts which I entrusted to these clowns. When I finally found a way to contact the company I was told that they deleted my account for "compliance reasons". They also said I had been advised of this intention. I have no record of any such notification. Do not trust these people with your data!

Terrible support [in my opinion]

we use it for all our marketing. It helps us contact customers with direct, pertinent information Pros: easy to create videos user friendly dashboard Cons: customer service support calls support channels Service Level Agreement - turnaround times

No tech-support for their features.

Encountered technical issues with transactional email. Response from the Technical Support Specialist was "our support team does not offer support". This would be hilarious if it wasn't a business service!