Open consumer review site with a small, mostly unsolicited sample of Campaign Monitor reviews.
Most 5-star reviews on Trustpilot thank a named support agent for a fast, clear answer. Campaign Monitor doesn't invite reviews here, so the sample is small, and recent reviews lean toward account and login issues.
Trustpilot rates Campaign Monitor 2.2 across 200 ratings
30-day free trial (500 contacts, 500 emails), no card on signup
Quick fix of a broken link
Sent out an email campaign late Friday afternoon, with one link that didn't work. CampaignMonitor were able to quickly change the link destination so that those that opened the email going forward would be sent to the right place. Saved me from having to send a dreaded 'Sorry that email contained a broken link' follow-up!
Read the original on TrustpilotTechnical Advice for Non-Profits
Both technical advisors, Priya and Curtis, were very helpful. We are two volunteers who donate our time putting on fundraisers for our two non-profits, the Aplastic Anemia & MDS International Foundation one of which helped us with the rare illness that took our oldest son and the other which is a small school in Selma AL, McRae-Gaines Learning Center. We use Campaign Monitor to engage with past participants so that they don't miss the opportunity to fundraise with us. We understand that major companies might better use Campaign Monitor, but with training it can be a very useful tool for non-profits as well.
Read the original on TrustpilotYears of Great Service and Still Impressed
We’ve been using Campaign Monitor for years and it continues to impress. Stewart and the entire support team have been outstanding. Ultra-fast communication, thorough, and always quick to resolve any issues we might encounter. The newsletter platform is straightforward, intuitive and reliable. Highly recommended for any organization seeking an email-marketing tool that just works, is simple to use and easy to review your metrics.
Read the original on TrustpilotWouldn't go anywhere else
Wouldn't go anywhere else. Have been using Campaign Monitor for nearly 10 years now and would recommend to anyone looking for an intuitive, cost-effective email platform with great support.
Read the original on TrustpilotAlways a good experience...
In all my interactions with Campaign Monitor support, I've had my questions answered clearly and quickly. They also have a series of training videos and a large number of support articles, so there have been times when I found answers without contacting support.
Read the original on TrustpilotGreat support when needed
Campaign Monitor is a great email marketing platform. Our reach and open rate has improved immensely since using CM. It's easy to use and secure.
Read the original on TrustpilotAs a graphic designer I use Campaign Monitor
As a graphic designer I use and recommand Campaign Monitor for my clients. I am glad to design beautiful templates and they are glad to use them for easiliy publish their emails campaigns.
Read the original on TrustpilotGreat customer service and interface
Great customer service, easy to use and enjoyable to use interface, really helpful and prompt at responding and getting to the bottom of any issues, although the issue I had was my own error and nothing to do with the application! They were still really helpful and sorted my problem promptly, with easy to follow advice and support.
Read the original on TrustpilotNew to this ESP and so far, so good
I am new to this ESP and have lots of questions about the user interface. Every time I reach out to the support team, they are fast, friendly, professional and very helpful. They understand our needs and make us feel like our business matters to them.
Read the original on TrustpilotGreat support has been received, even when application may have a limitation
I do have some challenges wtih the application itself; certain aspects I have suggested as future updates as possible. However, the amount and depth of support I've received have been quite remarkable. I feel the team there is quite knowledgeable and answers are timely and definitely go beyond a textbook answer - that "extra mile" is appreciated and it's a friendly interaction that truly represents the willingness to support customers as much as possible.
Read the original on TrustpilotWonderful and prompt customer service
Wonderful and prompt customer service, some of the best we've experienced as a company. Some British companies like BT should take a leaf out of your book... Really highly recommended. Thanks a million Campaign Monitor.
Read the original on TrustpilotNeeds an HTML export!
On the whole, the platform is efficient, easy to use and excellent for creating best-in-class designed email templates. The list function is simple and easy to use and it has all the automation functionality you'd expect from a CRM platform. However, it is sorely lacking an HTML Export function! Rivals like Mailchimp have an HTML function, but no such function exists in Campaign Monitor, which is a huge shame considering that CM is one of the best email platforms from a visual design perspective.
Read the original on TrustpilotBeen a regular user of this tool for…
Been a regular user of this tool for over 12 years now, and have to say that recently their customer service, never as brilliant as claimed in the reviews on this site, has evaporated completely and it feels like that has happened since their latest takeover. New owners reducing service level? There is no way to talk to them unless you are a "premium" user at over £139 per month, no response to e-mails, tweets and no support phone number available at all. Why am I trying to talk to them? because their mobile app has disappeared and it was useful. Very useful. My question is only where has it gone, and if it has been withdrawn, when will there be a replacement? I think it might be time to change service provider.
Read the original on Trustpilot2FA Active, Still Required to Select Images
The sign in process is one of the most annoying I have ever experienced. Have 2FA on and get a code sent but that doesn't stop being asked to choose bikes, cars or some other crap. Often taking 4+ goes before being given access to account. It is a pity because the service itself once in is great but this really needs to be sorted out.
Read the original on TrustpilotAccount deleted without notification
Was a Campaign Monitor customer for many years, and still had a couple of clients with sub-accounts that would send campaigns from time to time, and were billed directly by CM. Recently a client contacted to ask why they couldn’t log into their CM account. I checked and I couldn’t log into my parent account either. I contacted CM support, who informed me that my account had been deleted for inactivity. Apparently they delete accounts if you don’t log in for 12 months. No notification, they just delete the account. My client lost their mailing list. Campaign Monitor used to be one of the best companies in the email marketing space, but I guess things went downhill once they were acquired.
Read the original on TrustpilotAccount closure for inactivity
The same thing happened to me as to Jonathan. I was a happy customer for years, but I haven't sent a campaign for a while. I had issues logging in to my account, so I wrote to support. This was the response I received: In an effort to ensure all our customer data is compliant and to strengthen our application's performance, privacy, and security, Campaign Monitor accounts are set to a pending closure status after a prolonged period of inactivity. During this time, users who log in are given the option to keep their account active. If they do not log in during this period, their account will be permanently closed for inactivity. This is why your account has been closed. Account closures notifications are shown via in-app of the campaign monitor account. There are no external notifications sent out.
Read the original on TrustpilotDo not trust Campaign Monitor.
Do not trust Campaign Monitor. After more than 10 years as a user, I discovered my account and all associated data had been permanently deleted due to “inactivity” — with no direct email warning. When I contacted support seeking clarification and assistance, I received no meaningful response. A deeply disappointing experience from a company handling business-critical data. It’s particularly disappointing because Campaign Monitor was once regarded as one of Australia’s great startup success stories. Unfortunately, my experience suggests things may have changed significantly since the company was acquired by CM Group (a US based firm).
Read the original on TrustpilotDO NOT TRUST THIS BUSINESS
This company once upon a time use to be good - now it's atrocious. You cannot trust them with anything. I have just tried to log back in to my account to begin a heavy 3 month marketing campaign on a new product. My account no longer exists. The company's response..."Campaign Monitor accounts are set to a pending closure status after a period of inactivity. We cannot share the criteria that determines an account inactive or the time frame used within the closure process, nor will we notify users of the account in any way beyond the in-app notification mentioned above. They have now deleted ALL my past email campaigns and my customer data (including GDPR opt out requests) gained over the last 9 years. DO NOT TRUST THIS BUINESS AS A MARKETING PARTNER.
Read the original on TrustpilotIncredible poor customer support!
Incredible poor experience. We have been with them a long time but recently had a tough few months and got behind with payments. We made clear we'd pay asap and have now offered to settle the outstanding invocies but in the mean time they have demanded extra fees, interest and payment in advance for an invoice we do no yet even owe. The funds they now claim are due are nearly three times the outstanding amount and will drive us into bankruptcy. We have offered to pay the late amount immediately, but they are totally inflexible and appear to want to administer a punishment beating not support and understand a long term client. Worse we are just being passed around - our account manager says speak to billing, they say speak to a debt colleaction agency and they refer us back to the client. We cannot get answer to questions and so cannot pay them the funds we now have sitting waiting! Watch out! They will kick you when you are down and there is no one who will take ownership of the client relationship that you can talk to.
Read the original on TrustpilotI had a very disappointing experience…
I had a very disappointing experience with Campaign Monitor. There were no clear instructions on how to cancel a subscription. I sent an email to cancel my subscription and received no response. Meanwhile, they continued to withdraw money from my bank account for several months without my noticing. When I contacted them, I was informed that their emails are not monitored, a fact that was never communicated to me. I did not receive any auto-reply to indicate that my cancellation notice had not been received, so I mistakenly believed that the cancellation had been processed. Dealing with Mike, the shift leader, was particularly frustrating as he showed no empathy towards my situation. Although I requested to escalate the issue to a manager, I was told it had been escalated but still received a response from the same person, not the manager. Overall, my experience with Campaign Monitor was far from satisfactory.
Read the original on TrustpilotBEWARE
BEWARE. 2FA was not recognised for an existing account and therefore you have no access to your account - which in turn means that you can not access any support. It is a serious flaw in the business model and means that you can not speak to a human. Be aware that if you turn on 2FA and the authenticator app fails - you are then locked out and you loose access to your database.
Read the original on TrustpilotThey closed my account without notice…
They closed my account without notice so I lost all previous campaigns and my entire database of contacts which I entrusted to these clowns. When I finally found a way to contact the company I was told that they deleted my account for "compliance reasons". They also said I had been advised of this intention. I have no record of any such notification. Do not trust these people with your data!
Read the original on TrustpilotNo tech-support for their features.
Encountered technical issues with transactional email. Response from the Technical Support Specialist was "our support team does not offer support". This would be hilarious if it wasn't a business service!
Read the original on TrustpilotStart your free Campaign Monitor trial
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