How to cancel, pause, or export your Campaign Monitor account

Step 1: Export your subscriber lists

Do this before anything else. Once an account is closed you can't log in to download your lists. Each list exports as its own file.

1. Click Lists & subscribers and select a list.
2. Open the overflow menu (three dots) at the top right and choose Export list.
3. Pick which subscribers to include, for example Active Subscribers only or All Subscribers.
4. Choose CSV or tab delimited, select the fields you want, and click Export subscribers.

Source: Export a subscriber list. Repeat for every list you want to keep.

Step 2: Decide whether to pause, downgrade, or close

Pause: switch to pay per campaign billing

Pay per campaign billing has no up-front fees and no ongoing costs. You pay only when you send email, so it works as a pause for a newsletter that runs a few times a year. Journeys and transactional email need a monthly plan, so automations stop while you're on it.

1. Click your profile image at the top right and select Billing.
2. If you're on a monthly plan, click View or change your plan.
3. On the Choose a plan page, scroll down and click Try paying per campaign.

Source: Pay per campaign billing.

Downgrade: move to a smaller monthly plan

If the bill is the issue but you still send every month, Campaign Monitor's pricing page says you can switch between the monthly Lite, Essentials, and Premier plans. Lite starts at $13 a month for 500 contacts and keeps automated emails, within its sending limit. Plan changes start from the same Billing page. See current plan prices.

Close: cancel the account for good

1. Click your profile image at the top right, then select Account Settings.
2. Click the Close account link in the Account details section.
3. Select a reason, then click Permanently close my account.

Closing cancels any scheduled campaigns, stops further automated billing, and turns off access for every user on the account. Links and images in campaigns you already sent keep working, so archived newsletters stay readable. Customers on a contract can't close the account this way; they contact their account manager.

Source: Close your account. The article doesn't cover refunds, so ask support first if you expect one.

If you keep a quiet account open

Campaign Monitor's Terms of Use (section 12.B) let it remove an account that hasn't sent email for more than one year, along with its data. If you pause on pay per campaign billing, send something at least once a year and keep a recent export of your lists.

Leaving for a feature, or for the price?

If you're switching because you need deeper automation, ecommerce flows, or a free plan, our Campaign Monitor alternatives page matches each reason to the tool that handles it. If the price is the reason, a smaller plan or pay per campaign billing may cost less than moving your lists and templates somewhere new.