Campaign Monitor Capterra reviews

"Campaign Monitor is perfect for our company"

We've been able to increase our email marketing and communication channels thanks to the support of Campaign Monitor. With inbound leads, we were able to conduct many campaigns at the same time without having to worry about keeping track of everything in spreadsheets. Pros: Campaign Monitor provides a wide range of advice on email design. That it takes so little time to get here and send out a message is wonderful. It's always there for you. This is a great tool for writing and distributing email newsletters, and it's simple to use. It works perfectly with Salesforce and provides you with the finest possible outcomes. So when it comes to making a choice, I always go with Pardot over it. Email automation campaigns may be set up in a matter of minutes. Cons: This program has nothing to complain about. In my opinion, alternative Pre-design templates that can be readily altered and that pique the curiosity of people should be made available. It's a fantastic tool. If there are any mistakes that can be quickly remedied, we will do so.

Great Email Automation Tool: Campaign Monitor

Overall, my experience with Campaign Monitor has been very positive. It is an intuitive and user-friendly platform that allows me to easily create and send emails. The analytics and customer support are also helpful. Pros: Campaign Monitor is an excellent email automation tool that is user-friendly and easy to use. It has an intuitive interface, great customer support, and comprehensive analytics. I appreciate that I can easily customize my emails and track their performance. Cons: The only downside of Campaign Monitor is the cost. It is quite expensive compared to other solutions. Additionally, some features are limited, such as the ability to personalize emails based on customer segments.

Useful marketing tool with powerful analytics

Pros: Campaign Monitor has many great features, including: - segmentation (allowing us to properly split our customers up and target them with appropriate emails) - Templates: easy to setup, customize and ensure they look professional - analytics: powerful and easy to understand which has evolved out marketing team to be able to properly target and understand our marketing strategy - Campaign Monitor has great integrations that allow us to use it throughout our platforms and connected to other software we are using Cons: - Not flexible for completely customizable email bodies. We are unable to allow our designers to completely design the emails themselves as it lacks some functionality.

Best Email Marketing tool available

I enjoy using Campaign Monitor and will continue to use it for years to come. They are constantly adding new features and updating how things function as new technologies arise. Pros: I have been using Campaign Monitor for almost 10 years now and I love the consistent updates available and that the software is always on the edge of what is trending in email marketing. I also love that it is super user-friendly and anyone can learn how to use it with very little training. My favorite feature is the fact that it takes the guesswork out of wondering whether your email will preview on a phone or tablet. The built-in mobile device/tablet view is fantastic and I use that every time I send an email out to make sure it looks good on desktop and mobile. I also like the reporting feature that lets you see who opened your email and who didn't and other useful stats. Cons: As a designer, I wish I could customize the emails a little more and that CM provided more formatting options when creating the email, but I understand it has to meet the need of the masses more than my niche market.

A mid-level email platform that's easy to use

There are a few tailored features with Campaign Monitor which work well, but there is still room for improvement. I wouldn't use this with large teams (ie. 5-10 people) but for smaller teams this is great and the lists and reports work well. Pros: Creating emails has come a long way on Campaign Monitor, particularly in the past few years making it a stronger competitor. You can be more precise with your designs, coding your own emails, managing lists and getting much more in depth reporting. They also provide a ton of help guides and blogs with scenarios and useful 'how-to's'. Cons: You can't edit spacing, line heights etc as easily as you can on other platforms. If you work on a lot of campaigns and have multiple people accessing the platform at the same time, it can be more difficult to manage your campaigns and you can't tell if someone else is in a template, so that can cause problems.

Effective Email Marketing Solution - A Review of Campaign Monitor

Overall, I found that Campaign Monitor is a user-friendly email marketing platform that offers effective automation features, such as personalized journeys and triggered emails. However, I did find that the pricing was higher compared to other options, and I wished there were more customization options for the email templates. Pros: I love using Campaign Monitor's drag-and-drop email builder! It's so easy to use, and I can create visually appealing emails without any coding skills. Plus, the advanced automation features are a game-changer. I can send targeted messages to my subscribers based on their behavior, improving engagement and conversion rates. It's like having a personal assistant for my email campaigns! Cons: I find that Campaign Monitor's pricing can be a bit high compared to other email marketing solutions. Additionally, I wish the platform had more customization options for email templates.

Easy to use both with the email builder software and also uploading custom coded

So perfect for managing multiple clients, multiple campaigns, and multiple brands all in one place. Easy to upload email campaigns and set to different audience lists as well as different credit cards for payment purposes. Pros: I love that this software lets you either upload your own custom coded emails OR you can use their email builder. We manage a lot of different clients and for some, we have our own, custom programmed email campaigns, and for others, we use the builder. The builder is a lot more customizable than one might think. sometimes you have to get creative with how to make it look a certain way, but it can be clean, minimal, and on-brand in minutes. I also love that when you upload your own coded emails, it checks to make sure all of the files add up and will tell you if there is an error. Cons: Sometimes I wish the custom builder software was even MORE customizable, but I understand that in order for it to be that easy to use, you can't make it too much more complicated with customizing.

Campaign Monitor Gets the Job Done - But Not For Large Companies with Robust Needs.

If you're looking for an email-only program - i.e. only to create and send emails, and look at email stats - this is fine. But if you're in the market for a true email marketing platform that you use in conjunction with the rest of your marketing tools AND want to view how emails play a part in the customers' journey, then this isn't the platform for you. I'd recommend looking into Hubspot (or something similar), which acts as both a CRM, website, and email tool. Pros: The ease of use is by far the best thing about Campaign Monitor. No background in coding or HTML? No problem! This platform lets you create visually-appealing emails with only a few clicks of a button. Looking at the email stats was very simple too. Overall it's a good, simple platform to meet your small business needs. Cons: The fact that Campaign Monitor lives outside our system. We had been looking for a simple email marketing tool - which this was. But when we were ready to make the jump into a more robust platform (one that seamlessly integrated with our CRM), it wasn't possible. Plus, not being able to marry together the email insights into our customer actions/deals/leads was a big hindrance.

Campaign Monitor Review

My overall experience with Campaign Monitor has been positive. It is a great platform for creating and managing email campaigns. It is easy to use and user-friendly. It also has a lot of features that make it easy to customize and tailor your campaigns. The customer service is also great, with a helpful and knowledgeable team available to answer any questions I have had. and easy to use. The visual editor is simple and powerful, allowing users to quickly create and customize emails. The automation features make it easy to set up complex campaigns and the analytics tools provide useful insights into the performance of campaigns. The customer service team is also very helpful and responsive. Pros: I really like the simplicity of Campaign Monitor. It is easy to use and understand. The drag-and-drop editor makes it really easy to create beautiful, responsive emails. I also appreciate the ability to segment and personalize emails to target different user groups. The reporting interface is also very helpful for tracking email performance. The customer service has been excellent. Whenever I have had any questions, the team has been quick to respond and very helpful. Cons: Their templates were limited and customization of those templates was limited too. The design elements were not user-friendly and navigating the user interface was a hassle. Additionally, their support options were lacking and customer service was not always very helpful or knowledgeable. Furthermore, Campaign Monitor lacked in reporting and analytics capacities, making it difficult to measure the performance of campaigns and to make informed decisions based on the data.

Campaign Monitor

They have a wide range of features and the user interface is very intuitive and easy to use. The reporting features are also very useful and the customer service team is always available to offer assistance. I have also found their prices to be competitive and their customer service to be excellent. Pros: I'm really impressed with the features and functionality of Campaign Monitor. It's incredibly easy to use and offers a lot of flexibility. The drag-and-drop editor makes it simple to create great-looking emails and its ability to personalize each one with customer data allows me to send targeted messages. Cons: One of my least favorite aspects of Campaign Monitor is that it does not offer an integrated analytics platform. This means that users have to use third-party tools such as Google Analytics to track the performance of campaigns.

Selling e-Mail Marketing

Support has been great when needed. Our emails are going out without being blocked and we are getting great information back on tracking for each email campaign we setup. Pros: Not only is this platform very easy to use to create and build email newsletters and support emails it gives you the ability to white label and brand the software to sell as a service to your current clients. Adding revenue to support your sales and marketing clients through email marketing. Cons: The template designer which is very easy to use and has quality templates is lacking in the customization aspect the designs are. How ever you can code and upload your own email designs.

A Game-Changer for Email Marketing, But Salesforce Integration Fell Short

On the whole, this was an excellent step for us into automation and a better user experience for our staff and for our constituents. Our email game was majorly upped by working with Campaign Monitor. We just grew beyond it. Pros: The UI was fantastic and the ease of use for a basic user. It made deploying campaign emails and some automations so much easier than when we were with Blackbaud. Cons: The Salesforce integration was painful. Having an integration be based off a report is dangerous. This caused us a lot of issues over the years and is the reason why we eventually moved away. I'm not positive if their integration has changed.

Campaign Monitor vs. Alternatives

Campaign Monitor did the job for our medium-size business. We were looking for the cheapest email marketing application with templates that we could adjust. Campaign monitor offers a bare-bones experience. It gets the job done, but it's templates aren't as flexible as alternatives like MailChimp. It's now more expensive then alternatives such as ActiveCampaign and offers less features such as Sales CRM and Site Messages. Pros: - The software presented as a cheaper alternative to Mailchimp for our medium-size business. - The software offered most of the email functionality we required. Cons: - Pricing staggers up quickly. - Offers less features then alternatives like ActiveCampaign. - Customer Support is not quite as accessible and helpful then ActiveCampaign or MailChimp. - MailChimp is more user-friendly, especially for beginners.

Lagging behind the times

Not my first choice for the Newsletter focused ESPs, but it's ok. Pros: It has some nice built in engagement segments (wish they were customizeable), and a decent set of basic integration capabilities. For the price, it does ok. Cons: The custom HTML email editing is a pain, you can't actually edit the HTML in the platform, so you've got to constantly upload, test, and re-upload changes. The built in forms are extremely basic, and it's workflows could use a bit of modernization.

Decent email marketing tool, could use lots of improvement!

Overall, it’s a decent email marketing software for sending and tracking all your email campaigns. Pros: Simple to use, attractive templates with automation feature. Drag & drop feature makes it easy to add/attach images, videos, links, and other additional elements. Cons: Customer service is not what I expected. All communications happen over email only. Expect more from their technical support team. UI can also be improved.

Watch for ongoing billing

Very negative. Pros: The software is simple to use and there are plenty of templates to choose from. Cons: My client canceled several times and billing never stopped. They were billed for 8 months without using and couldn't get a refund.

Fine for beginners, experts should look elsewhere

Often I would find (alarmingly) that people that had unsubscribed were not removed from our lists, and it wasn't properly filtered through when uploading new data – that was what led to my company leaving the software. Pros: Campaign Monitor is best suited for beginners in email marketing. It has a basic drop and build interface that's very easy to use. Cons: While it's easy to use, that's because it lacks a lot of functionality for advanced email marketers. The software for segmentation and automation is very clunky.

Mailchimp ugly cousin

Pros: As a designer, I confess there is very little I liked about using this software. Perhaps, I liked the ease of establishing different coloured backgrounds to adjacent sections of a newsletter campaign template. Cons: Having used this app as a designer to create templates for different clients, I think that it really does not compare to Mailchimp. It's style editor is quite clunky to use and the visual results one can obtain feel fairly limited

A good first tool before scaling up

Pros: Good HTML email import, high open rates and delivery rates Cons: Limited additional features and charges multiple times for people that exist in several lists

Worst Customer support ever.

These guys are happy to continue collecting your monthly subscription from you, They have the worst customer service ever. However if you try to log in and have forgotten your password - you wont get your email password reset. Once again - you are referred to log in to reach customer support. And round and round you go. Pros: They have the worst customer service ever. Good luck trying to get them to contact you. Cons: These guys are happy to continue collecting your monthly subscription from you, However if you try to log in and have forgotten your password - you wont get your email password reset. Once again - you are referred to log in to reach customer support. And round and round you go.